Services / Customer portal
Customer portal
Follow your turbocharger job, read the reports and decide on recommended work, all in one place.
What you see in the portal
Each customer company has one account, with a user name and a password. After you log in you see your own jobs and nothing else. The portal is separate from our staff login.
Open a job and you see its current stage and a five-step progress bar, the reports that belong to the job, and any photos we have marked as visible to the customer.
- Your own jobs, with the unit and serial number.
- The current stage of each job in plain words.
- The inspection report and, when it is published, the service report.
How it works, step by step
- 1. We open your accountOur office creates the account for your company and gives you the user name and password.
- 2. You log inYou see the list of your jobs. The portal can be switched between Turkish and English.
- 3. You follow the jobThe current stage and the progress bar show where the unit is in the work.
- 4. You read the inspection reportThe report shows the measurements and findings with the recommended work. You can read it before you approve anything.
- 5. You decide on the recommendationsYou approve or reject each recommended item, and our office contacts you after your decision.
- 6. You view the service reportWhen the report is published you can open it in the portal, print it or save it as PDF.
Approve or reject item by item
The recommendation list is not an all-or-nothing offer. Each recommended item can be approved or rejected on its own, so you can accept the work you want and decline the rest.
The inspection report with the measurements and findings is available to read before you decide.
The service report
When we publish the service report, you can open it in the portal. The report page can be printed or saved as PDF from your browser.
About the screens on this page
The screens on this page are taken from the real portal, filled with sample data: the company "Marlow Denizcilik" and the vessel "M/T Marlow Star" are fictional. The portal interface is shown in Turkish; it can be switched to English.
Ask us for portal access
Portal accounts are opened by our office for customers who have a job with us. To ask about access for your company, contact us.
Questions
Who gets a portal account?
Our office opens one account for each customer company that has a job with us. The account has a user name and a password.
What can I see in the portal?
You see your own jobs, the current stage and progress of each job, the inspection report, the photos we have marked as visible to the customer, and the published service report.
Can I approve only some of the recommended work?
Yes. Each item on the recommendation list can be approved or rejected on its own. Our office contacts you after your decision.
Can I let someone else see the job status without an account?
Yes. We can give a tracking link that opens a read-only status page without a login. The link has an expiry date and can be cancelled.
Can I print the report or save it as PDF?
Yes. The service report page in the portal can be printed or saved as PDF. The portal is available in Turkish and English.